Best AI tools for customer chat and support for small businesses

For small businesses, good AI tools for customer chat and support include Tidio, Intercom Fin, Zendesk AI. We list 6 tools below with starting prices from each maker’s pricing page.

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#ToolStarting priceFree planChecked on
1
TidioWebsite live chat with the Lyro AI agent that answers common questions.
FreeFree planChecked
See the tool
2
Intercom FinCustomer support inbox with Fin, an AI agent that resolves questions.
US$19/seat/mo + US$0.99 per Fin outcomeNo free planChecked
See the tool
3
Zendesk AIHelp desk with AI agents and an AI Copilot add-on.
US$19/agent/mo (paid yearly)No free planChecked
See the tool
4
Freshdesk (Freddy AI)Help desk with Freddy AI agent sessions sold as an add-on.
US$19/agent/mo (billed yearly)No free planChecked
See the tool
5
ManychatAutomates Instagram, WhatsApp, Messenger and TikTok replies; AI on Pro and up.
FreeFree planChecked
See the tool
6
UpfirstAI receptionist that answers your calls 24/7 and texts or emails you a summary after each call.
US$24.95/mo for 30 calls, or US$20/mo billed yearlyNo free planChecked
See the tool

Prices are each maker’s regular list price in US dollars, read on the date shown. We never convert currencies. Confirm on the maker’s site before you buy.

Quick answers

What is the cheapest AI tool for customer chat and support?Look for the green Free plan chip. Those let you start at no cost.
Are these prices current?Each price was read from the maker’s official pricing page on the checked on date. Prices can change, so confirm on the maker’s site.
Do sponsors change this list?No. Paid spots are labeled Sponsored and never change the order of this list.
How do you pick tools?We list tools that are live, show a public price, and fit a small team. How we pick
Best AI chatbot for small businessBest AI tools for restaurantsBest AI CRM for small businessTidio vs ManychatZendesk vs FreshdeskIntercom vs TidioBest AI receptionist for small business